How Can We Help You?

Need Assistance? We have cheerful customer service representatives available to answer all of your questions.  You can reach our customer service department by e-mail, phone, fax or mail.

E-mail: sesamestore@ordering.com

Phone (toll free): 1-800-931-5907

Fax: 1-802-864-9846

Mail:       The Sesame Store
                PO BOX 2284
                South Burlington, VT 05407-2284.

You can e-mail us or fax us 24 hours a day, and we usually respond to inquiries on the
following business day.  You can reach a live (and friendly) representative on our customer
service phone line from 7:00 AM to 3:00 AM EST (and leave a message other hours).  If you
choose to mail us a question, we'll respond on the business day after it is received.

If you are mailing, e-mailing, leaving a message or faxing please include your name and
phone number and the best time and method for us to reach you.

If you are contacting us about a specific transaction please try to include as much specific
information as possible, such as transaction # and transaction date, what items were on
the order and the total amount paid.

Frequently Asked Questions
You may also be able to find the answer you are looking for on our FAQ page by clicking here.